We want all our guests to have a great visit - whatever your accessibility needs. To help us provide you with the best possible service, please email us at, before booking your tickets, so that we can do our best to assist during your visit.

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Guests in Wheelchairs

The 90-minute, outdoor tour covers rough terrain, gradients, slopes and grass. Manual wheelchair users may need to bring a personal asssitant with them, as the area around the coach drop-off point has recently been regraveled. We have a small number of parking spaces available at the Village for those from whom coach travel will be difficult. For full details on eligibility please see our full access statement.

Mobility Vehicles

Mobility scooters and electric wheelchairs are permitted but need to be capable of handling gradients, running on grass, gravel and fitting through standard door openings. Guests must ensure they have sufficient power for the duration of the tour.

Visually Impaired Guests

Visually impaired guests are invited to listen to the auditory parts of the guided tour but due to the nature of the working set, there are no props or costumes availble to handle.

Assistance Dogs

We welcome all registered guide dogs, hearing dogs and medical alert dogs. Please ensure you have formal identification for your guide dog. A water bowl in the guest facilities area at the start and end of the tour. 

Hard of Hearing Guests

A printed script is available for guests with hearing difficulties, please ask your guide for a copy at the start of your tour. We also arrange British Sign Language tours at various times throughout the year.