What to do if my voucher won't let me book?

All vouchers need to be redeemed for a specific date/time on the website.

Please click here to redeem your gift vouchers, then:

• Enter your full voucher code and click 'add voucher'
• Choose date and time you would like to attend, click ‘book now’
• Choose any extras you would like to add, choose ‘basket’ in the bottom right-hand corner
• Press ‘checkout’
• The next page will ask you to either log in, create an account or checkout as guest, please continue with the most suitable option, we suggest creating an account
• Please continue until you are provided with a booking reference number for your order and please make a note of your booking reference number

If you experience any issues redeeming your vouchers, please email info@emmerdalevillagetour.co.uk with the unique voucher code.

Please note: Vouchers that consist of a five-character code expired on 31st July and can no longer be redeemed.

Any vouchers purchased directly through us are valid for 12 months from date of purchase. Your visit must take place before the expiry date on the voucher.

If you have a third party voucher, you will need to contact the vendor directly regarding this.

Any vouchers purchased directly through us are only extended in exceptional circumstances and we retain absolute discretion as to whether a voucher will be extended. Your visit must take place before the expiry date on the voucher. Your validity period includes January and other periods of closure.

Yes, we offer a 15% discount for all Blue Light holders and NHS workers. This discount is bookable using the code ‘BLEVT15’ for  standard tours and is subject to availability.

Please note, our check in team will ask to see your work ID on the date of your visit.

All our vouchers are digital and are sent as email attachments which can be printed out. We also offer a postal voucher service for customers who would prefer to receive a physical copy.