What to do if my booking was cancelled?

• The Guided Tour tickets are priced £42.00 per person.
• The Star Tour tickets are priced at £59.95 per person.

There could be a number of reasons for this: The full experience and Star Tours only operate on select weekends and bank holidays due to the demands of the production.

We release tickets periodically throughout the year, so you may also be looking too far ahead where tickets have not been released yet. We strongly recommend you sign up to our email alerts so we can drop you an email to let you know once new dates are released. It may also be that the timeslot you’re looking to book has already sold out.

Bookings are non-refundable as per terms and conditions of booking.

If we have availability, you will be able to book additional tickets in the same slot via our ‘Book Now’ page.

Yes, you can reschedule your booking if it’s more than 48 hours before your visit and the tickets were purchased directly through our website. A £10 administration fee will apply if you choose to reschedule. Please visit Manage My Booking to reschedule your booking. 

Please note, we’re unable to reschedule bookings within 48 hours of your visit.