The Emmerdale Village Tour Terms & Conditions 

BOOKING TERMS AND CONDITIONS

These are the terms and conditions (‘Terms’) on which you are booking the Emmerdale Village Tour (‘Tour’). By securing a booking or receiving any other product or Service from Us, you agree to be bound by these Terms. 

1. Definitions: 
1.1. When the following words with capital letters are used in these Terms, this is what they will mean: 
1.1.1. Booking(s): The securing of a place or places on a Tour 
1.1.2. We/Our/Us: Continuum (Entertainment) Ltd, St. Edmund’s House, Margaret Street, York YO10 4UX. Registered in England No: 1950293. 

2. Booking 
2.1. When you submit a request for a Booking, this does not mean We have accepted your order for a Booking. These Terms will become binding on you and Us when We issue you with a written acceptance of a request for a Booking and We confirm that We can accommodate your request. At that point, a contract will come into existence between you and Us. 
2.2. All persons wishing to visit the Emmerdale Village Tour must book a Tour under a Booking. 
2.3. All Bookings have been made subject to your requests but please check your Booking details as timings may have been adjusted to accommodate Booking demands. It is your responsibility to check the accuracy of the details on your Booking as mistakes cannot always be rectified. 
2.4. All dates and timings of the Bookings remain provisional until full payment has been received. Once full payment has been received the date and time of your Booking will be confirmed to you. No refunds can be made after the date of a Booking is confirmed. 
2.5. Visitors who may require disabled access or any other specific requirements must inform Us at the time of requesting a Booking to ensure the best experience for all. 
2.6. Under exceptional circumstances we may be able to amend your booking. To do so please email our reservations team at info@emmerdalevillagetour.co.uk and WE will try to accommodate your amendment subject to availability, charges may apply. Amendments must be notified at least 28 days in advance of your arrival time.

All persons visiting the Emmerdale Village Tour (the ‘Tour’) do so subject to the following terms and conditions: 

3. Ticketholders must arrive at the Tour 15 minutes before their chosen Tour time, as printed on the ticket. We will endeavour to accommodate visitors who arrive after this time but cannot guarantee entrance to visitors arriving after the time printed on their ticket. 

4. Children under the age of 16 must be accompanied by an adult, aged 16 years or over at all times whilst at the Tour. 

5. For their safety and security, all visitors are admitted subject to a condition that, if requested to do so, they will allow themselves and/or their belongings to be searched before entry. 

6. Smoking is strictly prohibited within all areas of the Tour. 

7. All pets and animals of any nature are prohibited except for registered assistance dogs. 

8. No ticket may be resold. 

9. Refusal of entry 
9.1. We reserve the right to refuse entry to the Tour or remove any person who: 
9.1.1. Arrives late for their Tour. 
9.1.2. Is suspected to be under the influence of drugs or alcohol. 
9.1.3. Behaves in a manner which is disruptive to the enjoyment of other visitors. 
9.1.4. Behaves in a manner which compromises the safety of other visitors or staff. 
9.1.5. Uses verbal or physical threats or insults towards any member of staff. 
9.1.6. Causes damage or physical disruption to any part of the attraction. 

10. Continuum Attractions and ITV reserve the right to cancel or withdraw any booking without prior notification due to unforeseen circumstances. In this instance a full refund will be processed and we will endeavour to contact the customer using the contact details provided at the time of booking. 
 


GIFT VOUCHER TERMS & CONDITIONS

Gift Vouchers must be purchased online at https://www.emmerdalevillagetour.co.uk and may not be resold
Gift Vouchers cannot be returned or refunded (except in accordance with your legal rights)
All guests making a booking through any payment method, including gift voucher redemption are also bound to the terms and conditions of booking found at the top of this page.
This voucher is valid until 31st December 2022 and must be redeemed against 2022 visit dates to the Emmerdale Village Tour
All tours on the Emmerdale Village Tour must be prebooked in advance and this can be done by following the steps to redeem your gift voucher
You must bring your booking confirmation with you on your visit and hand it to a member of our team upon your arrival
This voucher is valid for admission tickets to the Emmerdale Village Tour and cannot be used for special events or towards purchases in our shop or kiosk
This voucher cannot be used in conjunction with any other offer or promotion
Gift Vouchers cannot be exchanged for cash and are non-transferable
This voucher has no monetary value and can only be used at Emmerdale Village Tour
No change is available, the voucher can only be used for a visit for an adult or child as stated on the voucher
If lost, your e-voucher cannot be replaced
Vouchers cannot be extended past 31st December 2022
Cancellation of booking within 48 hours of arrival will render the voucher null and void

REDEEMING YOUR GIFT VOUCHER

Step 1: Your gift voucher Code
To book, you need your gift voucher code to hand. This code should have a V at the beginning followed by five characters. If your code doesn’t have a ‘V’ simply add one to the start of the code.
Step 2: Redeem your voucher and choose your date/s
You can redeem your gift voucher here.